Recently, I had a client consultation followed by a separate cake tasting with a local baker. This was of course the first time meeting with this particular baker. I made the initial appointment over the telephone and was very excited about seeing their work and tasting their product.
It only takes a quick glance or a couple of seconds to evaluate a person or business for the first time. In a relatively short period of time one can form an opinion based on demeanor, mannerisms and product presentation.
First impressions can be almost impossible to reverse so as vendors we have to make these encounters flawless; as they set the tone for the relationship that will follow.
When I meet a client for the first time my first rule of thumb starts with presenting myself appropriately. It is has been said that a “picture” is worth a thousand words.
My client and I arrived for our meeting on time and ready to do business. To our surprise no one was expecting us and the bakery was totally unprepared for our visit. Keep in mind the appointment was made a week and a half prior and I called to confirm a couple of days before the appointment.
My client and I got through the consultation as we both were horrified at how unprofessional things progressed. We decided that we would set-up an appointment the following week for a cake tasting. We arrive for the tasting and again totally horrified, this time at the presentation.
The baker gave us 2 forks, a tray of extra large cupcakes with an obscene amount of icing. We received no instruction, signage or labels as to which cupcake was which. I had to request napkins and we basically had to eat off of the tray. We had no assistance, and we sat alone as we tried to make heads or tails through the mounds of icing. It was only when we asked a staff member to box of the cupcakes that someone actually came out to offer assistance. Long story short my client has chosen another baker.
The purpose of this blog post is not to shine light on negative vendors but to let you know that our clients really do matter.
When you are shopping for a Wedding Planner, RDM will do anything humanly possible to ensure a great first impression. We give our clients 100% of our attention. Anything less is unacceptable.
This motto in which we live by is quite simple...."At Re {defining moments} we are committed to creating the ultimate experience by fulfilling and exceeding our client's expectations every time. We believe that " Consistency Create Encore Experiences That Enrich Lives One Person At a Time".
We recognize that you do have a choice and at RDM we want to make it a very memorable and impressionable one!
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Karen Moore, Senior Creative Director
Re Defining Moments Weddings & Special Events
Email: karen@unbridledimagination.com
http://www.unbridledimagination.com
Telephone: (800) 698-1310
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